Last updated: [12/14/2025]
Because all our services are custom digital services, refunds are handled under the following conditions:
1. Before Work Has Started
If work has not yet started, you may request a full refund within 24 hours of purchase.
2. After Work Has Started
Once production has begun:
- Refunds are not guaranteed
- A partial refund may be considered depending on the stage of completion
3. Completed Orders
Once the final video has been delivered:
- No refunds will be issued
- You may request revisions within your package limits
4. Technical Issues
If a technical issue prevents you from downloading your file:
- We will immediately re-deliver your content at no cost
5. Payment Processor Disputes
Chargebacks filed via Stripe or PayPal may result in permanent suspension of services.
6. Contact for Refunds
Refund requests must be sent to:
📩 [creative@sherifomran.com]